Frequently Asked Questions

Frequently Asked Questions2021-07-30T11:19:12-07:00

We’ve compiled a list of our most frequently asked question to help guide our residents through the process ahead.

Click/tap on the plus signs next to each question to expand or hide answers.

Why might my trash rates increase?2021-08-10T14:38:38-07:00

The City’s waste hauler, Waste Resources, Inc (WRI), seeks to increase trash rates in order to recover costs consistent with the solid waste service levels currently provided and resulting from new State organics recycling requirements. The City’s current rates (which dropped significantly in 2018) resulted from the previous City Council’s agreement with a prior trash hauler that struggled to maintain adequate service levels in Hawaiian Gardens due to its low rates. Waste Resources took over that agreement at those same rates, with the understanding that rates would need to be reconsidered in the future to maintain acceptable service while recovering the costs for providing that service. After delaying seeking a rate change last year due to COVID, WRI is asking the City Council to consider the rate change now, due to current rates being too low for WRI, given the cost of service.

Why have there been so many changes to waste haulers in recent years?2021-08-10T14:39:52-07:00

In 2018, the former Hawaiian Gardens City Council voted to hire the old waste hauler in an attempt to decrease costs for all residents. The hauler that was chosen in 2018 had the lowest rates of all the waste haulers that bid for the City’s contract, but these rates were too low to sustain sufficient service. 

When the old hauler could not adequately fulfill the City’s need for service, the City Council allowed the old hauler to step down on November 20, 2019, with the agreement that our current hauler, Waste Resources, Inc (WRI) would step in to provide service at the old hauler’s rates. This was done with the knowledge that the old rates were lower than the cost to WRI to provide that service and WRI would seek to have the rates reconsidered for increase in the future.  By WRI taking over for the prior hauler in November of 2019, that also saved the City from at that time having to hurriedly enter a new contract with another trash hauler, which could have been much more expensive and resulted in delays in having trash picked up at the time.

How much might trash rates increase? What would the new rates be?2021-07-08T17:11:44-07:00

For standard service (single family & multi-family unity with five or fewer units), there will be an $8 increase per month. The new rate will be $20.95 / month, comparable to surrounding cities’ rates.

What are the rates for nearby cities?2021-08-04T15:58:20-07:00

Hawaiian Gardens’ new proposed trash rates would be consistent with the trash rates of surrounding cities.

Are we sure the current hauler is giving us a fair deal?2021-07-08T17:25:54-07:00

The current hauler’s proposed rates are aligned with the refuse rates that residents of neighboring cities are currently paying.

What is a “Prop 218” process?2021-09-07T10:11:33-07:00

In 1996, the California legislature passed the Voter Approval Required Before Local Tax Increases or Proposition 218. The proposition requires all local governments to refer any property-related fees for voter consideration. The City will host a community forum to educate the community further about the process and the City’s specific proposal as well as a formal public hearing to solicit public comment from the community. If a majority of residents submit formal protests regarding the refuse rate change proposal, it will not pass.

Virtual Community Forum
Thursday, September 9, 2021 at 7:00pm

Hawaiian Gardens and Waste Resources, Inc. will be holding a Virtual Community Forum on Thursday, September 9, 2021 at 7:00pm to present information and give the public the opportunity to ask any questions regarding Prop 218 and the proposed trash rate changes. The proposed trash rate increase will be presented to the City Council at the public hearing on September 14, 2021.

Learn More
What if the City doesn’t approve the rate increases?2021-08-10T14:47:58-07:00

If the City does not approve the rate increase, WRI believes it would be unable to sustain the current level of service and would continue to lose money for providing service at a price significantly below their costs.

Would everyone be paying the same increased rate?2021-08-04T16:27:34-07:00

The rate structure for the Solid Waste Services Fees includes three customer classes – Commercial, Multi-Family Residential, and Industrial. The rates are determined based on the type of service provided, the size and type of container used for collection of waste, and the frequency of collection.

Some residents will not see a rate change yet. This refuse rate proposal will NOT affect trash rates for low-income seniors and seniors in mobile homes until July 2023.

                                                                                                                                  Projected Rate (Less CPI & Landfill Increases)
Residential Services October 1, 2021 July 1, 2022 July 1, 2023 July 1, 2024 July 1, 2025
Standard Service (Single Family & 5 Units or Less) $20.95 $20.95 $22.10 $23.32 $24.60
Mobile Home Park Senior Rate $12.01 $12.01 $12.67 $13.37 $14.10
Low-Income Senior (Single Family & 5 Units of Less) $10.81 $10.81 $11.40 $12.03 $12.69
Standard-Organics Recycling (SB 1383 January 1 2022) $4.00 $4.00 $4.22 $4.45 $4.70
Low Income-Organics Recycling (SB 1383 January 1 2022) $3.60 $3.60 $3.80 $4.01 $4.23
Additional Refuse Cart- above one (96-gallon) $13.95 $13.95 $14.72 $15.53 $16.38
Additional Refuse Cart- above one (64-gallon) $10.48 $10.48 $11.05 $11.66 $12.30
Additional Green Waste Cart – above two (64-gallon) $6.96 $6.96 $7.34 $7.75 $8.17
Valet Service-Authorized Disabled Customers Only $0.00 $0.00 $0.00 $0.00 $0.00
Additional Special Overage Pickup (Excess of 2-Items) $7.83 $7.83 $8.26 $8.71 $9.19
Can the City just switch to a new hauler with lower prices?2021-07-08T17:28:36-07:00

The proposed rates reflect costs associated with hauling our City’s waste as well as the costs associated with accommodating the State of California’s new waste hauling requirements. Because of these costs, it is unlikely that there are haulers with lower prices and equivalent services.

Will I be able to present my thoughts about this to the City Council?2021-08-30T19:45:27-07:00

Yes, ratepayers will have an opportunity to ask questions and hear more information at a public Community Forum on Thursday, September 9. 

You may also submit a written protest. Any record owner of a parcel upon which the Solid Waste Service Fees are proposed for imposition and any tenant directly liable for the payment of Solid Waste Service Fees (i.e., a customer of record) may submit a written protest to the proposed rate increases to the City’s Solid Waste Service Fees; provided, however, only one written protest will be counted per identified parcel.


  • Any written protest must: (1) state that the identified property owner or tenant is in opposition to the proposed rate increases to the Solid Waste Service Fees; (2) provide the location of the identified parcel (by street address or assessor’s parcel number); and (3) include the name and signature of the property owner or tenant submitting the protest.
  • Written protests may be submitted by mail or in person to the City Clerk at 21815 Pioneer Boulevard, Hawaiian Gardens, California 90716, or at the Public Hearing (date and time noted above), provided they are received prior to the close of the Public Hearing, which will occur when the public testimony on the proposed increases and adjustments is concluded. Any protest submitted via e-mail or other electronic means will not be accepted. Please identify on the front of the envelope for any written protest, whether mailed or submitted in person to the City Clerk, Attn: Public Hearing on Solid Waste Rate Increases.   
How can I get more information on this issue?2021-08-30T19:44:54-07:00

Visit our Contact Us page to submit a form, give us a call, or send in an email with any question or concerns you may have.

Questions may also be answered at upcoming events hosted by the City of Hawaiian Gardens and WRI:

  • Virtual Community Forum on Thursday, September 9
  • Public Hearing on Tuesday, September 14
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